How to visit Jewel Changi Airport

Get your passports ready, folks. The world’s best airport – as named by Skytrax six years in a row – has just got even better with the opening of the brand-new ‘Jewel’ at Changi Airport in Singapore. And, we’re pleased to report, it lives up to the hype plus a whole lot more!

We got to enjoy a brief visit to Jewel just a couple of days after it opened, and, while it was insanely busy with queues everywhere we looked during our visit, it has all the makings of a fantastic base to relax and explore between flights.

Easily accessible from the Arrival Halls at Terminals 1-4, Jewel is an incredible new mixed-use food and dining venue home to more than 280 shops and restaurants spread across 10 storeys – five of them above ground and five located in the basement.

If you’re a transiting passenger or arriving into Singapore, you’ll need to pass through immigration, as Jewel is outside of the airport terminal. If you’re leaving via Changi Airport to travel elsewhere, you’ll need to visit before going through immigration – you can’t go back.

The Forest Valley is like a hidden Shangri-La. Credit: Chris Ashton
The Forest Valley is like a hidden Shangri-La. Credit: Chris Ashton

Jewel features several first-in-Singapore brands such as Pokémon Center Singapore, Shake Shack, Burger & Lobster, Läderach and Pink Fish.

The jewel in the crown is Shiseido Forest Valley – four storeys of lush tropical landscaping with the 40-metre tall ‘HSBC Rain Vortex’ – the world’s largest indoor waterfall – the star feature. When you first lay eyes on the Forest Valley, it looks like you’ve found Shangri-La.

The Forest Valley. Credit: Supplied
The Forest Valley. Credit: Supplied

The Canopy Park – on the topmost level of Jewel – features several interactive attractions, gardens and walking trails. Some of the attractions include Canopy Mazes, a Bouncing Net and a Walking Net, a 50m-long Canopy Bridge; and Discovery Slides – a 4-slides-in-1 sculptural playground that children and the young at heart can enjoy.

Jewel is also home to the 130-room YOTELAIR Singapore Changi Airport, making it an ideal option for busy travellers who need flexible check-in and check-out times. Also available now, passengers with late departures from Changi will be able to enjoy the convenience of early check-in for their flights with storage available even for their hand-carry luggage.

Canopy Park. Credit: Supplied
Canopy Park. Credit: Supplied

Mr. Ivan Tan, Group Senior Vice President, Corporate & Marketing Communications, at Changi Airport Group said, “Jewel’s unique mix of lush greenery and curated offerings that are a first in the region will add a new dimension to the overall #OnlyAtChangi experience for Australians. We are excited to welcome more travellers to Changi Airport, to a medley of new experiences integrating nature, play and retail.”

How to visit Jewel Changi:

Jewel is separate to the Changi terminals, so you will need to visit before/after immigration depending on how you’re travelling. If you’re a transit guest and you don’t want to go through immigration, you can still ride the Skytrain through it… but you’d be missing out on all the fun.

Once in the Arrivals hall, look for the signs pointing to the JEWEL access bridge. You cannot access it from inside the departure terminals. Staff at Changi recommend around five to six hours to experience all its offerings.

From Terminal 1:
Jewel is connected to T1, Arrival Hall at Level 1.

From Terminal 2:
Proceed to the Level 2 Departure Hall, take the escalator located near Jinja Chicken to Level 3 to access the link bridge to Jewel.

From Terminal 3:
Proceed to Level 2 Departure Hall (near the Crowne Plaza) to access the link bridge to Jewel.

From Terminal 4:
Take the free shuttle bus from the Level 1 Arrival Hall.

For more info on Changi Airport, visit:

Written by
Chris Ashton

We're Chris Ashton and Simon Ceglinski, two Aussie travellers with a love of exploration and adventure, and the odd bit of luxury thrown in. We seek out street art, street food, and scuba diving wherever we go, and prefer the road less travelled over well-worn tourist paths.

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  • You shouldn’t tell people they need to pass through immigration to get to Jewel. That’s misleading. That’s only true for transiting passengers and arriving passengers. For departures, you can only visit it before immigration. Otherwise you’re not allowed to go back.

    • Thanks for the feedback Eileen. This was written from the perspective of a transiting passenger, but can see how it would be confusing. Will update to make it clearer.

  • Explained to the point and perfect for first time visitors !! One can say it couldn’t be explained any better !! Thanks Chris, for this post.

  • I shall be landing in Singapore for a 5 day trip.I can still visit Changi, right?So that would right after my immigration check?Can you please confirm?

    • Yes, you can visit once you have passed through immigration into Singapore. The Jewel is directly outside of the airport terminal. You could visit it straight after you arrive, or before you leave Singapore. Have a great trip!

Written by Chris Ashton